All Systems Operational

Uptime over the past 90 days. View historical uptime.
Website - https://yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V2 Operational
90 days ago
99.85 % uptime
Today
API V2 - https://api.yousign.com Operational
90 days ago
99.85 % uptime
Today
APP V2 - https://webapp.yousign.com Operational
90 days ago
99.85 % uptime
Today
Yousign V3 Operational
90 days ago
99.78 % uptime
Today
APP V3 - https://yousign.app Operational
90 days ago
99.78 % uptime
Today
API V3 - https://api.yousign.app Operational
90 days ago
99.78 % uptime
Today
Yousign Notification Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[V2+V3] Yousign maintenance Dec 8, 2025 22:00 - Dec 9, 2025 00:00 CET

Dear Users,

Following the recent incidents, we have to perform a maintenance under exceptional short notice.
We will conduct a maintenance impacting our services.
This maintenance will be carried out on December 8th, 2025.

Details of the intervention:
- Date: On 2025-12-08 from 22:00 CET to 23:59 CET
- Expected Impact: We will temporarily shut down access to our services listed below to prevent data loss or inconsistency by enabling the maintenance page.

Here is the list of impacted services:
- https://yousign.app (Yousign V3 - APP V3)
- https://api.yousign.app (Yousign V3 - API V3)
- https://api-sandbox.yousign.app (Yousign V3 - API Sandbox)
- https://wallet.yousign.app (Yousign V3 - Wallet)
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.

For any questions or assistance, contact us at support@yousign.com.
Posted on Dec 03, 2025 - 10:27 CET
Dec 4, 2025

No incidents reported today.

Dec 3, 2025
Yousign V3 Service unavailability
Resolved - This incident has been resolved.
Dec 3, 16:41 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 15:37 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 3, 15:31 CET
Investigating - All applications are currently unavailable since 15:23 CET.

Our teams are actively working on the issue.
Dec 3, 15:27 CET
Dec 2, 2025
V2 & V3 - Access to products v2 & v3 unavailable (new occurrence)
Postmortem - Read details
Dec 3, 10:13 CET
Resolved - All applications have been operational again since 11:51, and all pending eSignatures were fully processed by 11:53.

The root cause of the second incident has been clearly identified. One of our datacenter servers experienced a failure. We performed an initial restart, and the datacenter technician - informed of the inaccessibility - initiated a second restart. The sequence of these actions caused a second incident immediately after the first.

All services are now fully operational.

We apologize for the impact this has had on your activity, and we will provide a full description of these events in the upcoming postmortem.
Dec 2, 12:01 CET
Update - We are continuing to monitor for any further issues.
Dec 2, 11:53 CET
Monitoring - Our teams have identified the root cause of the issue, and the fix is being applied.
All our Applications are available since 11:48 CET.

Please note that the eSignature will still experience some delay while we process the backlog accumulated during the outage. We will keep you updated as soon as everything is fully back to normal.
Dec 2, 11:51 CET
Investigating - All applications (including API) are currently unavailable since 11:32 CET.

Our teams are actively working on the issue.

We will keep you updated.
Dec 2, 11:37 CET
V2 & V3 - Access to products v2 & v3 unavailable
Postmortem - Read details
Dec 3, 10:13 CET
Resolved - The incident has been resolved and no more delays are observed.

A postmortem will be provided.
Dec 2, 11:24 CET
Update - We are continuing to monitor for any further issues.
Dec 2, 11:18 CET
Update - Our teams have identified the root cause of the issue, and the fix is being applied. All our Applications are available since 11:06 CET.
Please note that the eSignature will still experience some delay while we process the backlog accumulated during the outage. We will keep you updated as soon as everything is fully back to normal.
Dec 2, 11:15 CET
Monitoring - The situation is back to normal since 11:06 CET
Dec 2, 11:07 CET
Identified - Our teams have identified the root cause of the issue, and we are now applying the fix.
A return to normal service is expected shortly. We will keep you updated.
Dec 2, 11:01 CET
Investigating - All applications (including API) are currently unavailable since 10:53 CET.
Our teams have identified the root cause of the issue, and we are now applying the fix.
A return to normal service is expected shortly. We will keep you updated.
Dec 2, 11:01 CET
Dec 1, 2025
[V2+V3] Yousign maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 22:54 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:00 CET
Scheduled - Dear Users,

As part of the continuous improvement of our infrastructure we will conduct a maintenance impacting our services. This maintenance will be carried out on December 1st, 2025.

Details of the intervention:
- Date: On 2025-12-01 from 22:00 CEST to 23:59 CET
- Expected Impact: We will temporarily shut down access to our services listed below to prevent data loss or inconsistency by enabling the maintenance page.

Here is the list of impacted services:
- https://yousign.app (Yousign V3 - APP V3)
- https://api.yousign.app (Yousign V3 - API V3)
- https://api-sandbox.yousign.app (Yousign V3 - API Sandbox)
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.

For any questions or assistance, contact us at support@yousign.com.
Nov 17, 16:15 CET
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Global Service Degradation – Access to Products v2 & v3 Unavailable
Postmortem - Read details
Nov 27, 17:07 CET
Resolved - This incident has been resolved.
Nov 27, 12:03 CET
Monitoring - Since 09:10, all services are fully back to normal, the delay has been recovered.

Our Engineering teams are now analyzing the root cause of the incident. At this stage, the issue appears to be linked to an impact on our provider’s infrastructure. We will conduct a joint analysis with them to confirm and understand the sequence of events.

We remain in active monitoring.
Nov 27, 09:13 CET
Update - Since 09:00, both the applications and the API are available again.
We are still processing the different backlogs accumulated during the incident, which may cause some delays.

We will notify you as soon as everything is fully back to normal.
Nov 27, 09:06 CET
Investigating - Since 08:36, access to Yousign products v2 and v3 has been degraded, affecting both the applications and the API.
Our teams are actively investigating to identify the root cause and restore normal service as quickly as possible.

We will provide updates as the situation evolves.
Nov 27, 08:52 CET
[Production + Sandbox] - V2 & V3 - Service Disruption
Resolved - This incident has been resolved.
Nov 27, 06:04 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 03:50 CET
Investigating - We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.
Nov 27, 03:28 CET
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
Yousign V3 (yousign.app) SSL/TLS certificate renewal.
Completed - The scheduled maintenance has been completed.
Nov 24, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 13:00 CET
Scheduled - Yousign's (yousign.app) SSL/TLS certificate will change on the production environment on 2025-11-24 at 13:00 AM CET.

No interruption of our service is expected.

This change has no impact on your side unless you have manually added our certificate to your trusted list to communicate with our services, in which case you can retrieve the new certificate at the following address:
- https://ys-storage-customer-content-bucket.s3.eu-west-3.amazonaws.com/ssl/2025/yousign.app.crt

The certificate is valid for 1 year and is related to the following URLs:
- Yousign V3 - API V3 - https://api.yousign.app & https://api-sandbox.yousign.app
- Yousign V3 - APP V3 - https://yousign.app

If you have any questions or concerns, please contact our support team by sending an email to: support@yousign.com
Nov 6, 15:17 CET
Slowdown on signatures
Postmortem - Read details
Nov 26, 10:11 CET
Resolved - This incident has been resolved.
Nov 24, 12:00 CET
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

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