All Systems Operational

Uptime over the past 90 days. View historical uptime.
Website - https://yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V2 Operational
90 days ago
99.83 % uptime
Today
API V2 - https://api.yousign.com Operational
90 days ago
99.83 % uptime
Today
APP V2 - https://webapp.yousign.com Operational
90 days ago
99.83 % uptime
Today
Yousign V3 Operational
90 days ago
99.79 % uptime
Today
APP V3 - https://yousign.app Operational
90 days ago
99.79 % uptime
Today
API V3 - https://api.yousign.app Operational
90 days ago
99.79 % uptime
Today
Yousign Notification Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 19, 2025

No incidents reported today.

Dec 18, 2025
v3 - Application and API instabilities
Resolved - Dear users,

We have not observed any new events since the service stabilization. The application and the v3 API remain fully operational.

At this stage, the incident is considered closed on our side. We are now awaiting the post-mortem from our infrastructure provider, OVH, to better understand the underlying cause of the issue.

Thank you for your patience throughout this incident. We apologize for any inconvenience caused. Our support teams remain available should you need any further assistance.
Dec 18, 18:06 CET
Monitoring - Incident Update – Delay in document archiving and audit trails

Dear users,

As of 12:06 PM (CET), the application and the v3 API are stable and fully operational.

At this stage, the root cause has not yet been clearly identified. Our teams remain fully mobilized, actively monitoring the platform and continuing the investigation to determine the origin of the incident.

We will share further updates as soon as more information becomes available.

Thank you for your patience and understanding.
Dec 18, 12:19 CET
Investigating - Since 11:54 AM, we have been experiencing instabilities affecting our applications and API, resulting in intermittent access to the services.

We will keep you informed of any updates and will confirm once the situation is fully resolved.
Dec 18, 11:59 CET
Dec 17, 2025
v3 - Application and API instabilities
Resolved - The service is now stable. We have switched to a backup storage system located in another data center.

OVH’s status page confirms an incident affecting the primary storage we were using:
https://bare-metal-servers.status-ovhcloud.com/incidents/wvy4v173tkb1

We are no longer observing any instability and are therefore closing this communication.

We are now awaiting the postmortem from our provider (OVH) to fully understand the root cause.

We apologize for any inconvenience this may have caused. Our support teams remain available should you need any assistance.
Dec 17, 17:19 CET
Monitoring - Our teams have successfully switched the storage to another data center.

The service is now fully operational and stable.

We will continue to closely monitor the situation and are working with our provider as part of a follow-up analysis to prevent any recurrence.
Dec 17, 16:50 CET
Update - The remote storage service provided by our infrastructure provider did not properly fail over to its high-availability mechanism, which caused the disruption.

Our teams are preparing a switch to a secondary system in order to fully restore and secure the service.

We will provide another update once the mitigation is completed.
Dec 17, 16:26 CET
Identified - Since 3:45 PM, we have been experiencing instabilities affecting our applications and API, resulting in intermittent access to the services.

Our teams have identified the root cause, and a fix is currently being deployed.

We will keep you informed of any updates and will confirm once the situation is fully resolved.
Dec 17, 15:58 CET
Dec 16, 2025
Incident - Delay in document archiving and audit trails
Resolved - The incident is resolved.
Pending archives have been processed.

We sincerely apologize for the inconvenience.
Dec 16, 17:28 CET
Update - We are continuing to work on a fix for this issue.
Dec 16, 15:54 CET
Identified - Dear users,

We are currently experiencing an issue impacting the archiving of documents and audit trails.

What happened:

The issue started today at 10:15 AM (CET) and is related to our third-party archiving provider, Arkhineo. Arkhineo has informed us that they are performing an operation on their side, which is temporarily affecting their service.

Current impact:

Documents and audit trails intended for archiving are currently on hold on our side.
Attempts to retrieve document archives or audit trails may result in errors during this period.

Data integrity:

Please note that no archives have been lost. All documents and audit trails are safely retained and will be archived retroactively as soon as Arkhineo's service is fully restored.

Next steps:

We are closely monitoring the situation with Arkhineo. Once their service is back to normal, the backlog will be processed automatically.
We apologize for the inconvenience and will keep you informed if the situation evolves.
Dec 16, 14:01 CET
V3 - Delay on eSignatures (SES and AES)
Resolved - Pending signatures have been processed.

We sincerely apologize for the inconvenience. For any questions or assistance, contact us at support@yousign.com.
Dec 16, 15:53 CET
Identified - We're currently experiencing delays in the processing of some eSignature requests.

QES eSignatures are not impacted.

Signature requests are still being properly handled.

We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
Dec 16, 15:12 CET
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
[V2+V3] Yousign maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 01:18 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 22:00 CET
Scheduled - Dear Users,

Following the recent incidents, we have to perform a maintenance under exceptional short notice.
We will conduct a maintenance impacting our services.
This maintenance will be carried out on December 8th, 2025.

Details of the intervention:
- Date: On 2025-12-08 from 22:00 CET to 2025-12-09 01:59 CET
- Expected Impact: We will temporarily shut down access to our services listed below to prevent data loss or inconsistency by enabling the maintenance page.

Here is the list of impacted services:
- https://yousign.app (Yousign V3 - APP V3)
- https://api.yousign.app (Yousign V3 - API V3)
- https://api-sandbox.yousign.app (Yousign V3 - API Sandbox)
- https://wallet.yousign.app (Yousign V3 - Wallet)
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.

For any questions or assistance, contact us at support@yousign.com.
Dec 3, 10:27 CET
Dec 8, 2025
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

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