All Systems Operational

Website - https://yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V2 Operational
90 days ago
100.0 % uptime
Today
API V2 - https://api.yousign.com Operational
90 days ago
100.0 % uptime
Today
APP V2 - https://webapp.yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V3 Operational
90 days ago
99.97 % uptime
Today
APP V3 - https://yousign.app Operational
90 days ago
99.96 % uptime
Today
API V3 - https://api.yousign.app Operational
90 days ago
99.97 % uptime
Today
Yousign Notification Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[V2 only] Yousign maintenance Apr 22, 2026 22:00-23:00 CEST

Our engineers will perform a maintenance on the Yousign V2 APP & API on April 22, 2026, at 22:00 CEST.

Details of the intervention:
- Date: 2026-04-22
- Time: From 22:00 CEST to 23:00 CEST (1 hour)
- Expected Impact: During this period all V2 services will be temporarily unavailable.

The following services will be unavailable during the intervention:
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or concerns, please contact our support team by sending an email to support@yousign.com.

Posted on Apr 22, 2026 - 22:00 CEST

Important Network Update: New IP Addresses for Yousign Services Apr 30, 2026 12:00-14:00 CEST

To improve infrastructure resilience and scalability, new IP address ranges are being added to the Yousign platform.

Are you affected?

This update concerns organizations applying strict network security policies, specifically:
- Incoming Traffic (Webhooks): If servers only accept requests from known IP addresses.
- Outgoing Traffic (Corporate Firewall): If the internal network restricts outbound connections to specific IPs rather than domains.

📅 Effective Date: April 30, 2026

âš  Action Required:

Your technical team must update your security configuration (Firewall / Allowlist) to authorize the new IP addresses below before this date.

New IP addresses to ADD:
- 57.130.41.144/28 (Range: 57.130.41.144 -> 57.130.41.159)
- 51.38.96.112/28 (Range: 51.38.96.112 -> 51.38.96.127)

Current IP addresses to RETAIN (Do not remove):
- 5.39.7.128/28 (Range: 5.39.7.128 -> 5.39.7.143)
- 52.143.162.31
- 51.103.81.166

Impact of inaction:

If your configuration is not updated by April 30, communications with Yousign may be blocked (webhook failures or inability to connect to the API/App).

Impacted Yousign environments:

- Production: https://yousign.app & https://api.yousign.app
- Sandbox: https://api-sandbox.yousign.app

For any questions, please contact the support team at support@yousign.com.

Posted on Mar 05, 2026 - 17:25 CET
Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Resolved - This incident has been resolved.
Apr 8, 10:27 CEST
Monitoring - All notifications/webhooks have been sent, and the service is back to normal.
Apr 8, 09:59 CEST
Update - FYI - We have reassessed the initial impact. The response time is normal for both the app and the API.

Only the webhooks (notifications) for the v3 API were down from 8:50 AM to 9:43 AM. Since 9:43 AM, notifications/webhooks have been sent (though there is still some delay).

Apr 8, 09:53 CEST
Identified - A fix has just been deployed, and notifications regarding the status of the signatures are currently being sent out.

Please note that the signatures were properly signed and accessible; only the API webhooks had not been sent since 8:50 a.m.

Apr 8, 09:39 CEST
Investigating - Since 8:50 a.m., our webhooks/notifications are running slowly on API; The app and API remain functional and accessible.
we are investigating the cause

Apr 8, 09:07 CEST
Apr 7, 2026
Resolved - The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.
Apr 7, 11:19 CEST
Monitoring - The incident is now under monitoring; the situation has been stable since 10:22 a.m.
Apr 7, 10:35 CEST
Identified - As of 10:22 a.m., the situation has returned to normal. We have increased our system's processing capacity while we identify the cause of the slowdown.
Apr 7, 10:28 CEST
Investigating - We are experiencing performance slowdowns on our v3 Application and API since 9:47 AM UTC+2.

Application: Slower navigation and page load times
API: Increased response times on API requests and delays in webhook delivery

Signing delays are not affected by this issue. Our team is actively investigating the root cause. We have increased system capacity to help reduce the impact while we work on a resolution.
We will provide updates as we learn more.

Apr 7, 10:23 CEST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Resolved - Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application.

Since 10:20 CEST, all signature processing times have returned to normal and the platform is operating as expected.

We are investigating the root cause of this incident.

We apologize for any inconvenience this may have caused.

Apr 2, 10:26 CEST
Monitoring - Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period.

The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times.

We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete.

We apologize for any inconvenience this may have caused.

Apr 2, 10:07 CEST
Resolved - Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period.

The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times.

We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete.

We apologize for any inconvenience this may have caused.

Apr 2, 10:05 CEST
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.