All Systems Operational

Website - https://yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V2 Operational
90 days ago
100.0 % uptime
Today
API V2 - https://api.yousign.com Operational
90 days ago
100.0 % uptime
Today
APP V2 - https://webapp.yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V3 Operational
90 days ago
99.97 % uptime
Today
APP V3 - https://yousign.app Operational
90 days ago
99.96 % uptime
Today
API V3 - https://api.yousign.app Operational
90 days ago
99.97 % uptime
Today
Yousign Notification Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Important Network Update: New IP Addresses for Yousign Services Apr 30, 2026 12:00-14:00 CEST

To improve infrastructure resilience and scalability, new IP address ranges are being added to the Yousign platform.

Are you affected?

This update concerns organizations applying strict network security policies, specifically:
- Incoming Traffic (Webhooks): If servers only accept requests from known IP addresses.
- Outgoing Traffic (Corporate Firewall): If the internal network restricts outbound connections to specific IPs rather than domains.

📅 Effective Date: April 30, 2026

âš  Action Required:

Your technical team must update your security configuration (Firewall / Allowlist) to authorize the new IP addresses below before this date.

New IP addresses to ADD:
- 57.130.41.144/28 (Range: 57.130.41.144 -> 57.130.41.159)
- 51.38.96.112/28 (Range: 51.38.96.112 -> 51.38.96.127)

Current IP addresses to RETAIN (Do not remove):
- 5.39.7.128/28 (Range: 5.39.7.128 -> 5.39.7.143)
- 52.143.162.31
- 51.103.81.166

Impact of inaction:

If your configuration is not updated by April 30, communications with Yousign may be blocked (webhook failures or inability to connect to the API/App).

Impacted Yousign environments:

- Production: https://yousign.app & https://api.yousign.app
- Sandbox: https://api-sandbox.yousign.app

For any questions, please contact the support team at support@yousign.com.

Posted on Mar 05, 2026 - 17:25 CET
Mar 28, 2026

No incidents reported today.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Resolved - The signature processing delays have been fully resolved.

Following the deployment of our fix at 12:50, all pending signatures were progressively processed and the backlog was fully cleared by 13:02. All signatures are now being processed normally.

All systems are operating as expected.

We apologize for the inconvenience caused during this incident and thank you for your patience.

Mar 25, 13:05 CET
Monitoring - We have deployed a fix to address the signature processing delays.

Signature callbacks backlog is clearing. We are actively monitoring the situation to ensure full recovery.

We will continue to monitor closely and will provide a final update once we confirm the incident is fully resolved.

Thank you for your patience.

Mar 25, 12:57 CET
Update - We have identified the root cause of the signature processing delays.

Our engineering team is currently working on implementing a fix. The issue is affecting signature callbacks across all our eSignature products (v2 and v3).

We will notify you as soon as the fix is deployed.

We apologize for the continued inconvenience and appreciate your patience.

Mar 25, 12:50 CET
Identified - We are currently experiencing delays in signature processing affecting both our v2 and v3 platforms.

Our team has identified the issue and is actively working on a resolution. Signatures are still being processed but may take longer than usual to complete.

We apologize for any inconvenience this may cause.

Mar 25, 12:24 CET
Mar 24, 2026
Completed - The scheduled maintenance has been completed.
Mar 24, 23:21 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 CET
Scheduled - Dear Users,

We will perform a firewall migration to improve security, performance and reliability of our service on 2026-03-24 at 22:00 CET.

Details of the intervention:

- Date: 2026-03-24
- Time: From 22:00 CET to 00:00 CET (2 hours)
- Expected Impact: During this period all services will be temporarily unavailable on both V2 and V3.

Here is the list of impacted services:
- https://yousign.app (Yousign V3 - APP V3)
- https://api.yousign.app (Yousign V3 - API V3)
- https://api-sandbox.yousign.app (Yousign V3 - API Sandbox)
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and thank you for your understanding as we work to enhance our systems.

For any questions or concerns, feel free to contact us at support@yousign.com.

Mar 11, 12:05 CET
Mar 23, 2026

No incidents reported.

Mar 22, 2026
Completed - The scheduled maintenance has been completed.
Mar 22, 22:48 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 CET
Scheduled - Following the last scheduled maintenance https://yousign.statuspage.io/incidents/w8by6ht56rk6, Yousign's (yousign.com) SSL/TLS certificate will change on the production environment on Tuesday, March 22nd 2026 at 10:00 PM CET. No interruption of our service is expected.

This change has no impact on your side unless you have manually added our certificate to your trusted list to communicate with our services, in which case you can already retrieve the new certificate at the following address:

https://ys-storage-customer-content-bucket.s3.eu-west-3.amazonaws.com/ssl/2026/yousign.com.crt

The certificate is valid for 1 year and is related to the following urls:

- Yousign V2 - API V2 - https://api.yousign.com
- Yousign V2 - APP V2 - https://webapp.yousign.com

If you have any questions or concerns, please contact our support team by sending an email to support@yousign.com.

Mar 6, 10:28 CET
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.