Yousign Status - V2 APP & API

V2 APP & API - Degradation

Incident Report for Yousign

Postmortem

A change in the backup configuration of the V2 database resulted in the generation of an unwanted read and write lock for a few minutes.

Our administrators canceled the operation very quickly to stop the process and come back to a normal situation.

We apologize for the inconvenience.

Posted Jun 19, 2019 - 17:24 CEST

Resolved

This incident has been resolved at 16:20 CEST.

Posted Jun 19, 2019 - 17:04 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 19, 2019 - 16:20 CEST

Identified

Some customers may be experiencing an issue with our services Yousign V2 API (https://api.yousign.com) and Yousign V2 APP (https://webapp.yousign.com). Our engineers are working to identify and resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Posted Jun 19, 2019 - 16:15 CEST

This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com).