All Systems Operational

Website - https://yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V2 Operational
90 days ago
100.0 % uptime
Today
API V2 - https://api.yousign.com Operational
90 days ago
100.0 % uptime
Today
APP V2 - https://webapp.yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V3 Operational
90 days ago
99.97 % uptime
Today
APP V3 - https://yousign.app Operational
90 days ago
99.96 % uptime
Today
API V3 - https://api.yousign.app Operational
90 days ago
99.97 % uptime
Today
Yousign Notification Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Important Network Update: New IP Addresses for Yousign Services Apr 30, 2026 12:00-14:00 CEST

To improve infrastructure resilience and scalability, new IP address ranges are being added to the Yousign platform.

Are you affected?

This update concerns organizations applying strict network security policies, specifically:
- Incoming Traffic (Webhooks): If servers only accept requests from known IP addresses.
- Outgoing Traffic (Corporate Firewall): If the internal network restricts outbound connections to specific IPs rather than domains.

📅 Effective Date: April 30, 2026

âš  Action Required:

Your technical team must update your security configuration (Firewall / Allowlist) to authorize the new IP addresses below before this date.

New IP addresses to ADD:
- 57.130.41.144/28 (Range: 57.130.41.144 -> 57.130.41.159)
- 51.38.96.112/28 (Range: 51.38.96.112 -> 51.38.96.127)

Current IP addresses to RETAIN (Do not remove):
- 5.39.7.128/28 (Range: 5.39.7.128 -> 5.39.7.143)
- 52.143.162.31
- 51.103.81.166

Impact of inaction:

If your configuration is not updated by April 30, communications with Yousign may be blocked (webhook failures or inability to connect to the API/App).

Impacted Yousign environments:

- Production: https://yousign.app & https://api.yousign.app
- Sandbox: https://api-sandbox.yousign.app

For any questions, please contact the support team at support@yousign.com.

Posted on Mar 05, 2026 - 17:25 CET
Apr 8, 2026

No incidents reported today.

Apr 7, 2026
Resolved - The issue has been resolved since 10:22 a.m; our teams are investigating the root cause.
Apr 7, 11:19 CEST
Monitoring - The incident is now under monitoring; the situation has been stable since 10:22 a.m.
Apr 7, 10:35 CEST
Identified - As of 10:22 a.m., the situation has returned to normal. We have increased our system's processing capacity while we identify the cause of the slowdown.
Apr 7, 10:28 CEST
Investigating - We are experiencing performance slowdowns on our v3 Application and API since 9:47 AM UTC+2.

Application: Slower navigation and page load times
API: Increased response times on API requests and delays in webhook delivery

Signing delays are not affected by this issue. Our team is actively investigating the root cause. We have increased system capacity to help reduce the impact while we work on a resolution.
We will provide updates as we learn more.

Apr 7, 10:23 CEST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Resolved - Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application.

Since 10:20 CEST, all signature processing times have returned to normal and the platform is operating as expected.

We are investigating the root cause of this incident.

We apologize for any inconvenience this may have caused.

Apr 2, 10:26 CEST
Monitoring - Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period.

The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times.

We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete.

We apologize for any inconvenience this may have caused.

Apr 2, 10:07 CEST
Resolved - Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period.

The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times.

We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete.

We apologize for any inconvenience this may have caused.

Apr 2, 10:05 CEST
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Resolved - The signature processing delays have been fully resolved.

Following the deployment of our fix at 12:50, all pending signatures were progressively processed and the backlog was fully cleared by 13:02. All signatures are now being processed normally.

All systems are operating as expected.

We apologize for the inconvenience caused during this incident and thank you for your patience.

Mar 25, 13:05 CET
Monitoring - We have deployed a fix to address the signature processing delays.

Signature callbacks backlog is clearing. We are actively monitoring the situation to ensure full recovery.

We will continue to monitor closely and will provide a final update once we confirm the incident is fully resolved.

Thank you for your patience.

Mar 25, 12:57 CET
Update - We have identified the root cause of the signature processing delays.

Our engineering team is currently working on implementing a fix. The issue is affecting signature callbacks across all our eSignature products (v2 and v3).

We will notify you as soon as the fix is deployed.

We apologize for the continued inconvenience and appreciate your patience.

Mar 25, 12:50 CET
Identified - We are currently experiencing delays in signature processing affecting both our v2 and v3 platforms.

Our team has identified the issue and is actively working on a resolution. Signatures are still being processed but may take longer than usual to complete.

We apologize for any inconvenience this may cause.

Mar 25, 12:24 CET