All Systems Operational

Uptime over the past 90 days. View historical uptime.
Website - https://yousign.com Operational
Youtrust V2 Operational
API V2 - https://api.yousign.com Operational
APP V2 - https://webapp.yousign.com Operational
Youtrust V3 Operational
APP V3 - https://yousign.app Operational
API V3 - https://api.yousign.app Operational
Youtrust Notification Providers Operational
Youtrust third parties Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Global maintenance Oct 14, 2026 23:00 - Oct 15, 2026 03:00 CEST

Dear Users,

As part of the continuous improvement of our infrastructure, we will carry out a maintenance operation impacting all our services on 2026-10-14.

Details of the intervention:

Date: 2026-10-14, from 23:00 CEST to 03:00 CEST (4 hours)
Expected Impact: We will temporarily shut down access to our V2 & V3 services listed below to prevent data loss or inconsistency by enabling the maintenance page.

Impacted services:
- https://yousign.app/ (Yousign V3 - APP V3)
- https://api.yousign.app/ (Yousign V3 - API V3)
- https://api-sandbox.yousign.app/ (Yousign V3 - API Sandbox)
- https://wallet.yousign.app/ (Yousign V3 - Wallet)
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service. For any questions or assistance, contact us at support@yousign.com.
Posted on Oct 06, 2026 - 19:06 CEST

Oct 9, 2026

No incidents reported today.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Degraded performance on Yousign v3 (API and web application)
Resolved - This incident has been resolved.
Oct 7, 17:50 CEST
Monitoring - Since 15:19 CEST, all Yousign v3 services have been operating normally.
This degradation was caused by an outage at one of our infrastructure providers. The impact was limited to certain operations on the public API and the web application, between 14:42 and 15:19 CEST, as well as during the earlier occurrence between 11:24 and 11:35 CEST.
Our teams are now conducting a detailed analysis to precisely identify which features were affected. We will share additional information if needed.
If an operation failed during these periods, we recommend retrying it. We apologize for the inconvenience caused and thank you for your patience.
Oct 7, 15:26 CEST
Identified - Since 14:42 CEST, we are once again experiencing degraded performance on the Yousign v3 product.
Users may encounter HTTP 500 errors on the public API, as well as inconsistent behavior in the web application, including issues displaying PDF documents and downloading audit trails.
We have confirmed that this degradation originates from one of our infrastructure providers. We are working closely with them to restore normal service, and our teams are continuing their investigation in parallel.
We will provide a new update as soon as we have more information.
Oct 7, 14:50 CEST
Monitoring - Between 11:24 CEST and 11:35 CEST today, the Yousign v3 product experienced degraded performance.

During this period:

Some requests to the public API returned HTTP 500 errors.
The web application behaved inconsistently, including issues displaying PDF documents and downloading audit trails.

Service has been operating normally since 11:35 CEST. Our teams are actively investigating to identify the root cause, and we are closely monitoring the platform.

If an API call failed during this window, we recommend retrying it. We will share an update as soon as more information is available.

We apologize for any inconvenience this may have caused.
Oct 7, 12:10 CEST

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

Degraded access for some users on the Orange network
Resolved - This incident has been resolved. Service has been operating normally since October 2 at 16:41 CEST.

Between 14:52 and 16:41 CEST, some users connecting through the Orange network may have experienced slowness or difficulty accessing our services. The cause was a network interconnection issue between Orange and our hosting provider, which has now been fixed.

No data was affected and no action is required on your side. We apologize for the inconvenience.

All details are available here: https://network.status-ovhcloud.com/incidents/jqxcrgr138b4
Oct 4, 16:41 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 16:30 CEST
Investigating - Hello,

The provider Orange Telecom is experiencing network routing issues. This is why some users connected through the Orange network (including Sosh) may experience slowness or errors on Yousign, mainly when uploading documents, saving changes or signing. Users on other networks are not affected.

In the meantime, affected users can try another network, for example a mobile connection from a different operator.

We will keep you informed as soon as this issue is resolved.

In case of questions you can contact us at : support@yousign.com
Oct 2, 14:52 CEST

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

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