All Systems Operational

Uptime over the past 90 days. View historical uptime.
Website - https://yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V2 Operational
90 days ago
100.0 % uptime
Today
API V2 - https://api.yousign.com Operational
90 days ago
100.0 % uptime
Today
APP V2 - https://webapp.yousign.com Operational
90 days ago
100.0 % uptime
Today
Yousign V3 Operational
90 days ago
99.97 % uptime
Today
APP V3 - https://yousign.app Operational
90 days ago
99.96 % uptime
Today
API V3 - https://api.yousign.app Operational
90 days ago
99.97 % uptime
Today
Yousign Notification Providers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[V2 & V3] Yousign maintenance May 6, 2026 22:00 - May 7, 2026 00:00 CEST

Dear Users,

As part of the continuous improvement of our infrastructure, we will conduct a maintenance impacting all our services. This maintenance will be carried out on 2026-05-06.

Details of the intervention:

- Date: On 2026-05-06 from 22:00 CEST to 00:00 CEST (2 hours)
- Expected Impact: We will temporarily shut down access to our V2 & V3 services listed below to prevent data loss or inconsistency by enabling the maintenance page.

Here is the list of impacted services:

- https://yousign.app/ (Yousign V3 - APP V3)
- https://api.yousign.app/ (Yousign V3 - API V3)
- https://api-sandbox.yousign.app/ (Yousign V3 - API Sandbox)
- https://wallet.yousign.app/ (Yousign V3 - Wallet)
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.

For any questions or assistance, contact us at support@yousign.com.
Posted on Apr 21, 2026 - 10:19 CEST
May 3, 2026

No incidents reported today.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Important Network Update: New IP Addresses for Yousign Services
Completed - The scheduled maintenance has been completed.
Apr 30, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:00 CEST
Scheduled - To improve infrastructure resilience and scalability, new IP address ranges are being added to the Yousign platform.

Are you affected?

This update concerns organizations applying strict network security policies, specifically:
- Incoming Traffic (Webhooks): If servers only accept requests from known IP addresses.
- Outgoing Traffic (Corporate Firewall): If the internal network restricts outbound connections to specific IPs rather than domains.

📅 Effective Date: April 30, 2026

âš  Action Required:

Your technical team must update your security configuration (Firewall / Allowlist) to authorize the new IP addresses below before this date.

New IP addresses to ADD:
- 57.130.41.144/28 (Range: 57.130.41.144 -> 57.130.41.159)
- 51.38.96.112/28 (Range: 51.38.96.112 -> 51.38.96.127)

Current IP addresses to RETAIN (Do not remove):
- 5.39.7.128/28 (Range: 5.39.7.128 -> 5.39.7.143)
- 52.143.162.31
- 51.103.81.166

Impact of inaction:

If your configuration is not updated by April 30, communications with Yousign may be blocked (webhook failures or inability to connect to the API/App).

Impacted Yousign environments:

- Production: https://yousign.app & https://api.yousign.app
- Sandbox: https://api-sandbox.yousign.app

For any questions, please contact the support team at support@yousign.com.
Mar 5, 17:25 CET
Signature processing delays
Resolved - The incident is fully resolved.

The root cause was a network outage on one of the datacenters hosting our electronic signature operations. The recovery time corresponds to the failover process to our secondary datacenter and the automatic patching of the affected components.

SES signatures were restored first (9:33 AM), followed by AES and QES signatures (9:38 AM), with full service recovery at 9:40 AM.

Our teams are currently investigating the root cause of the network outage.

We thank you for your patience.
Apr 30, 10:04 CEST
Monitoring - Our teams have resolved the issue with the signature processing delay:

* Processing of SES-level signatures has been back to normal since 9:33 a.m.
* Processing of AES- and QES-level signatures has been back to normal since 9:38 a.m.

Everything has been back to normal since 9:40 a.m. We apologize for the inconvenience.
Apr 30, 09:43 CEST
Identified - Our teams have identified the issue, and we are actively working to resolve it.

SES signatures have been processed since 9:33 a.m.; we are working to reduce the processing time for AES and QES.
Apr 30, 09:37 CEST
Investigating - We are currently experiencing delays in signature processing affecting both our v2 and v3 Products.

Users may experience longer than usual processing times when signing documents.Status:
We identified the issue at 09:19 AM CEST and our engineering team is actively working on restoring normal service.

We are implementing a failover to resolve the situation. We will provide an update within the next 30 minutes. We apologize for the inconvenience.
Apr 30, 09:31 CEST
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
[V2 only] Yousign maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 CEST
Scheduled - Our engineers will perform a maintenance on the Yousign V2 APP & API on April 22, 2026, at 22:00 CEST.

Details of the intervention:
- Date: 2026-04-22
- Time: From 22:00 CEST to 23:00 CEST (1 hour)
- Expected Impact: During this period all V2 services will be temporarily unavailable.

The following services will be unavailable during the intervention:
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or concerns, please contact our support team by sending an email to support@yousign.com.
Apr 22, 22:00 CEST
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

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