Update - We continue to observe latency on Identity Verification services.
Our identity verification provider has fully mobilised their teams to absorb the backlog of pending verifications during the end-of-day and night period. As the volume of incoming requests gradually decreases, we expect their system to return to standard processing times overnight.
No data will be lost: all identity verification requests submitted during this period are safely recorded on our side and will be processed, no action is required from you, and no request needs to be resubmitted.
Advanced Electronic Signature is not impacted at this stage.
We are continuously monitoring the situation and will provide a further update should anything change. Next update expected tomorrow morning, or earlier if the situation evolves.
We apologize for the inconvenience. For any question, contact us at support@yousign.com.
Aug 31, 2026 - 20:30 CEST
Our identity verification provider has fully mobilised their teams to absorb the backlog of pending verifications during the end-of-day and night period. As the volume of incoming requests gradually decreases, we expect their system to return to standard processing times overnight.
No data will be lost: all identity verification requests submitted during this period are safely recorded on our side and will be processed, no action is required from you, and no request needs to be resubmitted.
Advanced Electronic Signature is not impacted at this stage.
We are continuously monitoring the situation and will provide a further update should anything change. Next update expected tomorrow morning, or earlier if the situation evolves.
We apologize for the inconvenience. For any question, contact us at support@yousign.com.
Aug 31, 2026 - 20:30 CEST
Update - As our provider is scaling their operations to absorb the backlog of verifications, the Verify Identity Verification services are still impacted by a significant latency.
We are closely working with the provider to ensure smooth restoration of services.
Advanced Electronic Signature is not impacted.
Aug 31, 2026 - 15:28 CEST
We are closely working with the provider to ensure smooth restoration of services.
Advanced Electronic Signature is not impacted.
Aug 31, 2026 - 15:28 CEST
Update - We confirm that the identification services are now fully back online, with some latency due to verification backlogs. This latency is improving gradually and we are continuing to monitor it.
Advanced Electronic Signature signers who attempted to identify during the provider outage window should now retry their identification process successfully. The failed identification attempt made during the outage will not be accounted for in the billing / consumption data.
Aug 31, 2026 - 12:55 CEST
Advanced Electronic Signature signers who attempted to identify during the provider outage window should now retry their identification process successfully. The failed identification attempt made during the outage will not be accounted for in the billing / consumption data.
Aug 31, 2026 - 12:55 CEST
Monitoring - Our provider has restored their services and we are now closely monitoring the situation as we process the backlog of pending verifications:
Advanced Electronic Signature: signers who attempted to perform identity verifications during the provider outage might still encounter errors in their sign flow. We are actively working towards normalising their situation. Other signers starting the flow now should not encounter any error anymore
Verify Identity Verification: all requests should now be successfully processed according to standard processing times (a few seconds per request)
We are monitoring and will keep you updated.
Aug 31, 2026 - 12:03 CEST
Advanced Electronic Signature: signers who attempted to perform identity verifications during the provider outage might still encounter errors in their sign flow. We are actively working towards normalising their situation. Other signers starting the flow now should not encounter any error anymore
Verify Identity Verification: all requests should now be successfully processed according to standard processing times (a few seconds per request)
We are monitoring and will keep you updated.
Aug 31, 2026 - 12:03 CEST
Identified - Dear users,
One of our identity verification providers is currently facing technical difficulties.
As a consequence, the following flows are impacted across our products:
Advanced Electronic Signature: APP v3 signers might encounter long identification processing times, and a minor fraction of signers might also encounter errors when trying to perform an identification
Verify Identity Verification: all API identity verification requests are rightly recorded and pending at our side and will be processed once the provider comes back online
We are actively working with the provided to provide a swift recovery of our services, and will keep you updated along the process.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.
For any questions or assistance, contact us at support@youtrust.com.
Aug 31, 2026 - 09:30 CEST
One of our identity verification providers is currently facing technical difficulties.
As a consequence, the following flows are impacted across our products:
Advanced Electronic Signature: APP v3 signers might encounter long identification processing times, and a minor fraction of signers might also encounter errors when trying to perform an identification
Verify Identity Verification: all API identity verification requests are rightly recorded and pending at our side and will be processed once the provider comes back online
We are actively working with the provided to provide a swift recovery of our services, and will keep you updated along the process.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.
For any questions or assistance, contact us at support@youtrust.com.
Aug 31, 2026 - 09:30 CEST
Website - https://yousign.com
Operational
Youtrust V2
Operational
API V2 - https://api.yousign.com
Operational
APP V2 - https://webapp.yousign.com
Operational
Youtrust V3
Operational
APP V3 - https://yousign.app
Operational
API V3 - https://api.yousign.app
Operational
Youtrust Notification Providers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[V3] Yousign maintenance Sep 2, 2026 22:00 - Sep 3, 2026 04:00 CEST
Dear Users,
As part of the continuous improvement and modernization of our infrastructure, we will carry out a maintenance operation on the networking components that handle our incoming traffic (ingress) on 2026-09-02.
Details of the intervention:
Date: 2026-09-02, from 22:00 CEST to 04:00 CEST
Expected Impact: To guarantee data integrity and prevent any data loss or inconsistency, we will temporarily enable the maintenance page on the V3 services listed below, which will be unavailable during the operation.
Impacted services:
- https://yousign.app/ (Yousign V3 - APP V3)
- https://api.yousign.app/ (Yousign V3 - API V3)
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.
For any questions or assistance, contact us at support@yousign.com.
Posted on Aug 14, 2026 - 09:03 CEST
As part of the continuous improvement and modernization of our infrastructure, we will carry out a maintenance operation on the networking components that handle our incoming traffic (ingress) on 2026-09-02.
Details of the intervention:
Date: 2026-09-02, from 22:00 CEST to 04:00 CEST
Expected Impact: To guarantee data integrity and prevent any data loss or inconsistency, we will temporarily enable the maintenance page on the V3 services listed below, which will be unavailable during the operation.
Impacted services:
- https://yousign.app/ (Yousign V3 - APP V3)
- https://api.yousign.app/ (Yousign V3 - API V3)
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.
For any questions or assistance, contact us at support@yousign.com.
Posted on Aug 14, 2026 - 09:03 CEST