All Systems Operational
Uptime over the past 90 days. View historical uptime.
Website - https://yousign.com Operational
90 days ago
99.99 % uptime
Today
Yousign V2 Operational
90 days ago
99.97 % uptime
Today
API V2 - https://api.yousign.com Operational
90 days ago
99.97 % uptime
Today
APP V2 - https://webapp.yousign.com Operational
90 days ago
99.98 % uptime
Today
Yousign V3 Operational
90 days ago
99.98 % uptime
Today
APP V3 - https://yousign.app ? Operational
90 days ago
99.97 % uptime
Today
API V3 - https://api.yousign.app Operational
90 days ago
99.99 % uptime
Today
Chargebee API ? Operational
Yousign Notification Providers Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Infrastructure provider maintenance Dec 11, 2024 22:00 - Dec 12, 2024 01:00 CET
Dear Users,

Our infrastructure provider needs to correct a fault in its infrastructure that has no immediate impact but needs to be remedied.
In response, and to reduce the impact of this operation, we have to move several assets in our infrastructure during a scheduled maintenance.

Details of the intervention:

- Date: From December 11th 2024 at 10PM CET to December 12th 1AM CET
- Expected impact: We will temporarily shut down access to our services to prevent data loss or inconsistency.

The following applications will be unavailable during the intervention:
- V2 API: https://api.yousign.com
- V2 APP: https://webapp.yousign.com
- V3 API: https://api.yousign.app
- V3 APP: https://yousign.app

Thank you for your cooperation.
For any questions or assistance, contact us at support@yousign.com.

Best regards,
Posted on Nov 27, 2024 - 18:06 CET
Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Email Provider Outage
Resolved - This incident has been resolved.
Dec 2, 19:38 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 19:20 CET
Investigating - We have identified an issue with our Email provider that is currently affecting our Email notification. Some Email are delivered with an unusual delay.

Our teams are working closely with the provider to resolve this issue.
We will keep you updated on any developments and apologize for any inconvenience caused.
Dec 2, 18:35 CET
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Yousign V2 SMS incident
Postmortem - Read details
Dec 3, 15:22 CET
Resolved - We identified an issue with our notifications workflow that affected our SMS notifications for all V2 customers from 2024-11-29 18:18 CET to 2024-11-29 19:25 CET.

A Postmortem will be provided in the upcoming days to provide more details.

Impacted applications:
- Yousign V2 - API V2 - https://api.yousign.com
- Yousign V2 - APP V2 - https://webapp.yousign.com
Nov 29, 18:30 CET
SMS Provider Outage (Digi Spain Telecom)
Resolved - This incident has been resolved.
Nov 29, 17:46 CET
Monitoring - A fix has been implemented on our provider and network operator. We are monitoring the results
Nov 29, 16:43 CET
Investigating - We have identified an issue with our SMS provider that is currently affecting our SMS notification for Digi Spain Telecom only, since 29/11/2024 - 9:54 am UTC.

Our teams are working closely with the provider to resolve this issue.
We will keep you updated on any developments and apologize for any inconvenience caused.
Nov 29, 15:15 CET
Nov 28, 2024

No incidents reported.

Nov 27, 2024
Scheduled maintenance on V3
Completed - The scheduled maintenance has been completed.
Nov 27, 22:26 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 15:11 CET
Scheduled - As part of our continuous improvement and to better support your needs in the upcoming period, our engineers will be performing an exceptional maintenance on November 27, 2024, from 22:00 CET to 23:00 CET.

Expected impact: We will temporarily shut down access to our services to prevent data loss or inconsistency.

The following applications will be unavailable during the intervention:
- https://yousign.app (V3 Application)
- https://api.yousign.app (V3 API)

If you have any questions or concerns, please contact our support team by sending an email to support@yousign.com.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.
Nov 22, 12:03 CET
Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

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