We continue to observe latency on Identity Verification services.
Our identity verification provider has fully mobilised their teams to absorb the backlog of pending verifications during the end-of-day and night period. As the volume of incoming requests gradually decreases, we expect their system to return to standard processing times overnight. No data will be lost: all identity verification requests submitted during this period are safely recorded on our side and will be processed, no action is required from you, and no request needs to be resubmitted.
Advanced Electronic Signature is not impacted at this stage.
We are continuously monitoring the situation and will provide a further update should anything change. Next update expected tomorrow morning, or earlier if the situation evolves.
We apologize for the inconvenience. For any question, contact us at support@yousign.com.
Posted Aug 31, 2026 - 20:30 CEST
Update
As our provider is scaling their operations to absorb the backlog of verifications, the Verify Identity Verification services are still impacted by a significant latency. We are closely working with the provider to ensure smooth restoration of services. Advanced Electronic Signature is not impacted.
Posted Aug 31, 2026 - 15:28 CEST
Update
We confirm that the identification services are now fully back online, with some latency due to verification backlogs. This latency is improving gradually and we are continuing to monitor it.
Advanced Electronic Signature signers who attempted to identify during the provider outage window should now retry their identification process successfully. The failed identification attempt made during the outage will not be accounted for in the billing / consumption data.
Posted Aug 31, 2026 - 12:55 CEST
Monitoring
Our provider has restored their services and we are now closely monitoring the situation as we process the backlog of pending verifications:
Advanced Electronic Signature: signers who attempted to perform identity verifications during the provider outage might still encounter errors in their sign flow. We are actively working towards normalising their situation. Other signers starting the flow now should not encounter any error anymore Verify Identity Verification: all requests should now be successfully processed according to standard processing times (a few seconds per request)
We are monitoring and will keep you updated.
Posted Aug 31, 2026 - 12:03 CEST
Identified
Dear users,
One of our identity verification providers is currently facing technical difficulties.
As a consequence, the following flows are impacted across our products:
Advanced Electronic Signature: APP v3 signers might encounter long identification processing times, and a minor fraction of signers might also encounter errors when trying to perform an identification Verify Identity Verification: all API identity verification requests are rightly recorded and pending at our side and will be processed once the provider comes back online
We are actively working with the provided to provide a swift recovery of our services, and will keep you updated along the process.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our service.