A fix has been implemented and we are monitoring the results.
Posted Jun 18, 2025 - 01:06 CEST
Identified
We have detected an new issue impacting AES and SES signature level.
Posted Jun 18, 2025 - 00:57 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 18, 2025 - 00:33 CEST
Investigating
We're currently experiencing delays in the processing of some QES eSignature requests and potential errors on signature flow. Signatures are still being properly recorded and no data has been lost.
Please note that eSeal operations and other level of signature are not affected.
We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
Posted Jun 18, 2025 - 00:24 CEST
This incident affected: Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).