Signatures delay

Incident Report for Yousign

Resolved

This incident has been resolved.

Posted Jul 11, 2019 - 16:22 CEST

Monitoring

A fix has been implemented, the processing time is normal currently. We keep under monitoring this issue.

Posted Jul 11, 2019 - 15:13 CEST

Update

A fix is under progress, the process time is reduced but not yet normal.

Posted Jul 11, 2019 - 15:00 CEST

Update

Our engineers have identified the problem and are working to correct it.

Posted Jul 11, 2019 - 13:08 CEST

Identified

Some clients may experience a delay in signing documents. Our engineers are working to resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Posted Jul 11, 2019 - 12:14 CEST

This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com).