Degradation

Incident Report for Yousign

Postmortem

A host from our cluster has a hardware defect. Indeed, our supplier OVH confirmed to us that the host went off automatically to prevent overheating due to a fault on the water-cooling.
Our applications have automatically restarted on another host of our infrastructure involving downtime.

Posted Sep 16, 2019 - 09:15 CEST

Resolved

This incident has been resolved. We will update the post-mortem soon.

Posted Sep 13, 2019 - 17:01 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2019 - 15:47 CEST

Identified

Some customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Posted Sep 13, 2019 - 15:36 CEST

This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com).