All notifications/webhooks have been sent, and the service is back to normal.
Posted Apr 08, 2026 - 09:59 CEST
Update
FYI - We have reassessed the initial impact. The response time is normal for both the app and the API.
Only the webhooks (notifications) for the v3 API were down from 8:50 AM to 9:43 AM. Since 9:43 AM, notifications/webhooks have been sent (though there is still some delay).
Posted Apr 08, 2026 - 09:53 CEST
Identified
A fix has just been deployed, and notifications regarding the status of the signatures are currently being sent out.
Please note that the signatures were properly signed and accessible; only the API webhooks had not been sent since 8:50 a.m.
Posted Apr 08, 2026 - 09:39 CEST
Investigating
Since 8:50 a.m., our webhooks/notifications are running slowly on API; The app and API remain functional and accessible. we are investigating the cause
Posted Apr 08, 2026 - 09:07 CEST
This incident affected: Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).