External provider incident: Archiving slow down

Incident Report for Yousign

Resolved

This incident has been resolved.

Posted Aug 26, 2025 - 17:04 CEST

Update

All data are now synced.

Posted Aug 26, 2025 - 16:46 CEST

Identified

Our provider for the Long term archiving Service is currently experiencing an outage.
Impact: downloading archiving might be unavailable, no data are lost.

Here is the list of impacted services:
- https://yousign.app (V3 Application)
- https://api.yousign.app (V3 API)
- https://webapp.yousign.com (V2 Application)
- https://api.yousign.com (V2 API)

Thank you for your understanding. For any questions or assistance, contact us at support@yousign.com.

Posted Aug 26, 2025 - 16:44 CEST

This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com) and Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).