Degraded performance on API and App

Incident Report for Yousign

Resolved

Between 09:36 and 09:47 CEST, we experienced degraded performance affecting access to both our API and application. Some users may have encountered difficulties accessing the platform or experienced slower response times during this period.

The situation has been stable since 09:47 CEST. However, we are currently experiencing delays in signature processing as a result of this incident. Our team is actively working to clear the backlog and return to normal processing times.

We continue to investigate the root cause of this degradation and will provide an update once our analysis is complete.

We apologize for any inconvenience this may have caused.

Posted Apr 02, 2026 - 10:05 CEST