Degradation
Incident Report for Yousign
Resolved
This incident has been resolved.
Posted Nov 18, 2022 - 10:59 CET
Update
We are continuing to work on a fix for this issue.
Posted Nov 18, 2022 - 10:58 CET
Update
Some customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible.

Signers using the Advanced Electronic Signature (AES) may be experiencing an issue with the signature workflow and get stuck at the verification step.

Our identity verification provider is currently working in a fix.

We will update you again shortly here.
Posted Nov 17, 2022 - 14:53 CET
Identified
Some customers may be experiencing an issue with our service. Our engineers are working to identify and resolve this as fast as possible.

Advanced signature workflow encounter a problem linked to an issue on our identity verification provider side.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Posted Nov 17, 2022 - 09:54 CET
This incident affected: Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).