ORANGE outage

Incident Report for Yousign

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 02, 2026 - 17:00 CEST

Investigating

Hello,

The provider Orange Telecom is experiencing network routing issues. This is why some users connected through the Orange network (including Sosh) may experience slowness or errors on Yousign, mainly when uploading documents, saving changes or signing. Users on other networks are not affected.

In the meantime, affected users can try another network, for example a mobile connection from a different operator.

We will keep you informed as soon as this issue is resolved.

In case of questions you can contact us at : support@yousign.com

Posted Oct 02, 2026 - 16:59 CEST

This incident affects: Youtrust V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com) and Youtrust V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).