The application has been working normally since 9:57 AM. Notifications are now being delivered to users' browsers as expected.
Important action is required for already-connected users:
**If you were connected to the application between 9:35 AM and 9:57 AM, please force a refresh of your browser page to restore real-time updates.**
You can do this by: Clicking the refresh button in your browser, or Pressing Ctrl + R (Windows / Linux) or Cmd + R (Mac).
Users who connect (or reconnect) after 9:57 AM are not affected and do not need to take any action.
We sincerely apologize for the inconvenience caused during this incident. We are now marking this incident as resolved and thank you for your patience and understanding.
Posted May 18, 2026 - 10:11 CEST
Identified
Since 9:35 AM, we are experiencing an issue affecting the v3 application.
The API and the application are working normally, and your actions are being processed correctly on our side. However, the browser is not receiving real-time status updates. For example, a signature request that has just been signed will not automatically appear as signed in the application.
Workaround: Refresh the page manually to see the latest status. Next update: We are currently rolling back a recent configuration change to restore normal behavior. We will share an update as soon as the situation evolves.
We apologize for the inconvenience and thank you for your patience.
Posted May 18, 2026 - 10:00 CEST
This incident affected: Yousign V3 (APP V3 - https://yousign.app).