V3 - Delay on eSignatures (SES, AES)

Incident Report for Yousign

Resolved

This incident has been resolved.
Posted Feb 12, 2026 - 12:54 CET

Monitoring

Between 10:44 AM and 11:16 AM, all customers experienced service delays.
From 11:16 AM to 12:30 PM, the impact was limited to a subset of customers.

The incident has been fully resolved and is now closed.
Posted Feb 12, 2026 - 12:53 CET

Update

The queued messages are currently being processed, and we should return to normal within a few minutes.
Posted Feb 12, 2026 - 11:17 CET

Investigating

We're currently experiencing delays in the processing of some eSignature requests sine 10:47 CET.

Signature requests are still being properly handled.

We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
Posted Feb 12, 2026 - 10:58 CET
This incident affected: Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).
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