A fix has been implemented and we are monitoring the results.
Posted Mar 26, 2025 - 12:32 CET
Identified
Since this morning, an error occurs when trying to activate a signature request with the API, in both Production and Sandbox environments. Our technical team identified that the issue occurs when the header ‘Content-type’: ‘application/json’ is given without any body payload. As a quick workaround, you can either remove this header, or keep this header and add {} in the body payload. Our technical team is working on a fix. If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Posted Mar 26, 2025 - 10:54 CET
This incident affected: Yousign V3 (API V3 - https://api.yousign.app).