[Production + Sandbox] - V2 & V3 - Service Disruption

Incident Report for Yousign

Resolved

This incident has been resolved.
Posted Nov 27, 2025 - 06:04 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 27, 2025 - 03:50 CET

Investigating

We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.
Posted Nov 27, 2025 - 03:28 CET
This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com) and Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).