The root cause was a network outage on one of the datacenters hosting our electronic signature operations. The recovery time corresponds to the failover process to our secondary datacenter and the automatic patching of the affected components.
SES signatures were restored first (9:33 AM), followed by AES and QES signatures (9:38 AM), with full service recovery at 9:40 AM.
Our teams are currently investigating the root cause of the network outage.
We thank you for your patience.
Posted Apr 30, 2026 - 10:04 CEST
Monitoring
Our teams have resolved the issue with the signature processing delay:
* Processing of SES-level signatures has been back to normal since 9:33 a.m. * Processing of AES- and QES-level signatures has been back to normal since 9:38 a.m.
Everything has been back to normal since 9:40 a.m. We apologize for the inconvenience.
Posted Apr 30, 2026 - 09:43 CEST
Identified
Our teams have identified the issue, and we are actively working to resolve it.
SES signatures have been processed since 9:33 a.m.; we are working to reduce the processing time for AES and QES.
Posted Apr 30, 2026 - 09:37 CEST
Investigating
We are currently experiencing delays in signature processing affecting both our v2 and v3 Products.
Users may experience longer than usual processing times when signing documents.Status: We identified the issue at 09:19 AM CEST and our engineering team is actively working on restoring normal service.
We are implementing a failover to resolve the situation. We will provide an update within the next 30 minutes. We apologize for the inconvenience.
Posted Apr 30, 2026 - 09:31 CEST
This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com) and Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).