[Production] - V3 - APP + API - signature processing delays

Incident Report for Yousign

Resolved

This incident has been resolved.

Posted Oct 07, 2025 - 12:08 CEST

Monitoring

All pending late signatures have been processed.

We are actively monitoring the situation.

Posted Oct 07, 2025 - 11:40 CEST

Identified

Simple and advanced signatures ( SES / AES ) have been slowed down during the 11h10 - 11h30 time slot.

We are seeing a signature delay of up to 10 minutes

Our system capacity has been increased to bring this delay back to normal as soon as possible.

We apologize for any inconvenience.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com

Posted Oct 07, 2025 - 11:10 CEST

This incident affected: Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).