v3 API & Application instability

Incident Report for Yousign

Resolved

This incident has been resolved.

Posted May 12, 2026 - 18:04 CEST

Monitoring

The incident has been resolved since 17:19 (CET). The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected.

Posted May 12, 2026 - 17:32 CEST

Investigating

Since 17:03 (CET), our customers may experience HTTP 500 errors on the Public API and intermittent instabilities on the Yousign application.

Our engineering teams are currently investigating the root cause. We will provide an update as soon as we have more information.

We apologize for the inconvenience.

Posted May 12, 2026 - 17:20 CEST

This incident affected: Yousign V3 (APP V3 - https://yousign.app, API V3 - https://api.yousign.app).